The Institute of Transport Administration (the Institute) is a society registered under the Friendly Societies Act 1974 s. (18 & 19) Register No: 53SA, regulated by the Financial Conduct Authority. It is registered as a ‘Non Profit Making Body’.
The Institute is a professional membership organisation where subscriptions paid are recognised by HMRC, under Section 344 ITEPA 2003 (formerly Section ICTA 1988), as a fully deductable tax allowable expense (UK Tax Payers). Deductions for fees and subscriptions paid to a ‘professional body’ and are zero rated for VAT purposes.
The Institute is registered for VAT (Registration Number: GB 631 7430 59).
On-line Payments – To pay a subscription on-line, members are required to quote their membership number. (If you can’t find it, please email firstname.lastname@example.org)
The Institute’s banking details are as follows:
- Bank: HSBC
- Account Name: Institute of Transport Administration
- Bank Code No: 40-42-16
- Bank A/C No: 01014269
- IBAN (International Bank Account Number) : GB48MIDL40421601014269
- BIP (Branch Identifier Code): MIDLGB2109G
Direct Debit Payments – In order to keep administration costs to a minimum, the Institute’s preferred method of annual billing and fee collection is via Direct Debit. If the Institute does not hold a direct debit instruction from you, please consider setting one up.- BACS collection dates will vary, whilst are typically arranged to take place in either; the first week of January, the last week of April or, the last week of July in each calendar year.
Card Payments – The Institute is able to accept most credit (Visa / MasterCard) and debit card payments by phone. We do not accept American Express. Card payments may be subject to a 2% surcharge to cover costs.
Cheque Payments – We accept member payments by cheque, made payable to the ‘Institute of Transport Administration’, quoting the membership number upon the reverse.
The Institute is committed to providing a quality service for its customers and members and working in an open and accountable way that builds the trust and respect of all our stakeholders.
It is the Institute’s policy to ensure that:
- making a complaint is as easy as possible;
- complaints are treated as a clear expression of dissatisfaction with our service requiring an immediate response;
- complaints are dealt with it promptly, politely and, when appropriate, confidentially;
- an appropriate response is communicated with an explanation and / or apology and information on any action taken etc;
- complaints are utilised to put preventive actions in place to improve our service;
- complaints are reviewed to ensure that policies and procedures are effective and appropriate;
- Members and creditors are encouraged to report incidents where the Institute does not maintain an acceptable service level.