Institute of Transport Administration

Educating Transport Management since 1944


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DVLA Coronavirus (COVID-19) update

7 Apr 2020

Please use our online services, which are all currently available. Please do not send in any paper applications until further notice.


You can access our online services and information at GOV.UK.


In line with the government’s advice we have a very limited number of staff on-site who are only dealing with applications from those who are directly involved in the response to the COVID-19 pandemic. In particular, we are prioritising applications relating to HGV drivers and key workers to make sure they get any documentation they need as quickly as possible. We are unable to deal with any other paper applications until further notice.


DVLA’s customer reception in Swansea is closed. Please do not travel for assistance in person as there will be no one available to help you.


Contact Centre

So we can help those in most need, please do not call unless you are directly involved in the nation’s response to COVID-19. Unfortunately, we will not be able to respond to any other calls or general queries until further notice.


Our opening hours for key workers only are Monday to Friday, 10am to 4pm.


However, please be aware that over the Easter period we are closed Friday to Monday.


For all general enquiries go to GOV.UK, follow us on Twitter or use our online services.