At the start of June, we published our independent report into how the rail industry handles revenue protection and fare evasion.
Our extensive review, commissioned by government last year, has found that the current system needs to work better for passengers, train operators and taxpayers.
We have provided recommendations which aim to protect both industry revenue and support passenger confidence in the system.
We’ve identified what we believe are the key areas which need improving and how these can be addressed, including making buying the right ticket simpler and easier; more consistency in how passengers are treated when ticket issues are raised, with a particular need to spot genuine mistakes; and more fairness in the use of prosecutions.
https://mailchi.mp/55bfc23b21a0/office-of-rail-and-road-update-october-13057572?e=dc9983393b