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Institute of Transport Administration

Educating Transport Management since 1944

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Operator guidance for Transport Consultants services

13 Feb 2023

Operator Guidance for Instructing Transport Consultants

Applicants needing help applying for a licence using the digital Vehicle Operator Licensing (VOL) system, can get assistance from the Office of the Traffic Commissioner by emailing Notifications@vehicle-operator-licensing.service.gov.uk or calling 0204 5518711.

Some operators instruct transport consultants to assist them in many aspects of operator licensing. Their advice and guidance may ensure that applications progress quickly or that operators comply with the legislation.

Operators should however be aware that transport consultants act in an unregulated market without a regulatory body. This could result in transport consultants not providing the best service possible to their clients.

Guidance is issued for operators on selecting an effective transport consultant to provide services for operator's licences.

Read the guidance:

https://www.gov.uk/guidance/a-guide-to-instructing-transport-consultants