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Tapfreight innovates to keep drivers safe while avoiding customers’ own paperwork

As a result of the Covid-19 crisis, many hauliers are having to change processes and adapt systems to keep their drivers safe and wheels turning. 


For the directors of Tapfreight Ltd, the Barnsley-based operator who specialises in the distribution of chemicals and pharmaceuticals in the UK and Europe, it was essential for them to reduce the risk of contact at the point of delivery.


Tapfreight uses a Mandata transport management system and integrated Manifest ePOD app to capture electronic proof of delivery for most of their work. However, many of their customers insist on their own paperwork being signed, in addition to electronic signature capture.


Once the Covid-19 pandemic struck, the company had to act quickly to protect staff by avoiding contact with the receivers of the goods as much as possible.


One of the risk assessment outcomes was to find a way to eliminate the need for goods receivers to sign customer’s own paperwork or the drivers’ PDAs.


Mandata proposed a solution which automatically transposed the name of the receiver and the signature onto the electronic POD which was also time and date stamped, avoiding all contact at the point of delivery.


Tapfreight director, Bob Milton explained: “The adaptation has literally been a lifeline for our drivers, business and customers. It was essential for us to achieve a safer method of proof of delivery. Transposing the POD details straight on to the electronic delivery note was a neat solution which meant we were able to adapt quickly.”


With everything in place to implement the change in process, Tapfreight's operation was able to continue safely, without disruption.


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