LeShuttle has announced a transformation plan for its UK and French terminals, marking the beginning of a once-in-a-generation upgrade that will take place over the next five years. Designed by Hollaway Studio and delivered in collaboration with customer experience specialists Engine, the redevelopment aims to create a modern, seamless, efficient, sustainable and intuitive experience, setting a new standard for LeShuttle customers and reshaping the journey for millions of travellers. 

The project begins with the construction of a reimagined check-in area and striking new canopy at the UK terminal, due to start in September 2025 and complete before the end of 2026. Over the coming years, both Passenger Terminal Buildings (PTBs) will be fully refurbished, ticketing will be transformed and new features introduced to deliver a calm, service-led environment that reflects the future of LeShuttle travel. 

 “This is a significant moment for LeShuttle. We are setting ourselves up for the next 30 years by completely rethinking the arrival experience, focusing on ease, enjoyment and a greener future,” said Deborah Merrens, Chief Commercial Officer at LeShuttle. “The terminal is the first thing customers see, and we want to switch them into holiday mode from the very first step.”

Service and Experience at the Heart

The transformation supports LeShuttle’s vision to move from a purely functional transport service to a more emotionally engaging and customer-centric experience - one that “shapes exceptional journeys.” From smarter layouts to improved amenities, these developments are set to reduce stress, enhance flow, and offer customers a place they will actively want to spend time.

Key features include:

• A new landscaped outdoor pet area, creating a more dog-friendly experience
• A redesigned food hall with expanded, contemporary dining options
• Greener, calmer spaces with improved daylight, seating, and acoustics
• A seamless check-in process with better weather protection and upgraded booths
• Future-facing Passenger Terminal Buildings with redesigned ticketing

“Our vision was to reimagine LeShuttle not just as a point of departure, but as a destination in its own right - an intuitive, calming environment that enhances the travel experience and reflects the innovation behind this extraordinary infrastructure,” said Guy Hollaway, Principal Partner at Hollaway Studio.

 Sustainability Built In

Sustainability is a key part of the project. Solar panels will be installed across the entire roof of the arrival canopy and Passenger Terminal Buildings. The new façades, inspired by the geological strata that enabled the original Tunnel construction, will combine innovative design with strong environmental performance.

The project will preserve and reuse existing structures wherever possible to reduce embodied carbon and long-term running costs. Prefabricated modules will be used to streamline construction and maintain a smooth travel experience during the improvements - a critical factor for LeShuttle’s 24/7 operations.

 Operational Throughout

Construction will be phased to ensure LeShuttle remains fully operational throughout the works. The check-in canopy is designed to be installed sequentially, with temporary structures and weather protection in place to maintain comfort and flow inside the terminal during key refurbishment phases.

Further information:

https://www.leshuttle.com/uk-en