Institute of Transport Administration

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Your Bus Journey passenger results

14 Mar 2024

CPT welcomes first year results from the Your Bus Journey passenger satisfaction survey

Embargoed 00.01 Wed 13 March 2024: CPT welcomes first year results from the Your Bus Journey passenger satisfaction survey: CPT 1080x1920 Graphic 3 National and local targets to increase bus speeds

Welcoming the publication of first year results from the Your Bus Journey independent bus user survey prepared by Transport Focus, Graham Vidler, CEO for the Confederation of Passenger Transport (CPT) said today:

“It’s great to see eight out of ten passengers were satisfied with their last bus journey, and even better to see satisfaction as high as 90% in some areas – such as Bournemouth, Christchurch and Poole or the East Riding of Yorkshire. To drive improvements for bus passengers right across the country, operators and local authorities will want to learn from these high performing places.

“These results also highlight the persistent challenge posed by road congestion when it comes to delivering reliable, punctual bus services, especially in peak periods. This is why it's vital local authorities invest in measures to give buses priority on key routes, and it's why CPT is calling on the next government to require all local authorities to improve bus speeds by 10% over the next five years.

“Given that bus drivers are the most thanked profession in the country, it’s also gratifying for bus operators to learn that this survey also found 85% of passengers were satisfied with their bus driver.