Institute of Transport Administration

The Old Studio,
25 Greenfield Road
Westoning, Beds MK45 5JD

t: 44 (0)1525 634940
m: 44 (0)7768 303588
e: director@iota.org.uk



Regulatory decisions about truck, bus and coach operator licences

Driver Conduct Hearing outcomes – May 2022

Vehicle Load Security – guidance updated

No future for 'name only' Transport Manager

Two catastrophic engine failures on board ro-ro passenger ferry Wight Sky

View all news »


8 Jul 2021


There continue to be delays at DVLA in processing paper applications due to the ongoing PCS union industrial action


During the ongoing discussions between officials at the agency and industry trade body officers it was stressed that drivers are experiencing significant difficulties in contacting DVLA to find out what is happening with their application


DVLA have therefore agreed to publish a list of some of the key services and the oldest dates of paper applications that they are currently working on (the latest update is available on the link below).  This list will be updated on a weekly basis


Vocational and critical worker applications will continue to be prioritised


DVLA have also reinstated the Critical Worker enquiry service  which can be used by vocational drivers to check on the status of their application. They should receive a response within 1 or 2 hours


DVLA continue to stress that their online services are the quickest, easiest, and often cheapest way to deal with the agency


They recommend that these services are used where possible


Online applications are dealt with immediately, and often with no human interaction and applicants should receive driving licences, tachograph cards or vehicle registration certificates (V5C) within 5 days


It can currently take between 6 & 10 weeks where paper applications are made by post


Further information: