Mobility services will offer cheaper, safer and more accessible journeys, following the Government’s new Mobility as a Service (MaaS) code of practice. 

Published today (August 30, 2023), the new guidelines require mobility providers offer more streamlined journeys for travellers and commuters while ensuring the technology is accessible to all.

Technology known as MaaS is already in use in apps such as Citymapper and Google Maps and aims to bring together data, such as timetabling or ticket prices, from multiple types of transport to offer streamlined choices to travellers all on one app.

The guidance encourages app platform providers to consider accessibility needs when suggesting routes, which could include outlining wheelchair-accessible routes and stations and providing step-free options for all journeys.

The guidance also recommends that app providers consider the personal safety of app users when suggesting routes. For example, apps should allow people to choose “main roads only” options for journeys, keeping to well-lit roads. Apps should also be able to share their live location with a contact while on the move.

Further recommendations include ensuring apps consider users in rural areas where internet connectivity could make accessing online journey planning difficult. As part of this, platforms are encouraged to include offline options, such as a phone number for ordering taxis or claiming compensation for delays.

source:Fleet News