Institute of Transport Administration

Educating Transport Management since 1944


Using and operating longer semi-trailers – guidance update

Driver Conduct Hearing Outcomes

Dangerous goods safety advisers - Update

HGV Operator Licence Guidance

£8 billion boost to repair roads and back drivers

View all news »

CAA - Independent panel to be created to review complaints against decision process

22 Sep 2021

Working in collaboration with the UK Civil Aviation Authority (CAA), the Department for Transport (DfT)has announced its intention to create a new independent panel to strengthen transparency around decision-making and drive forward best practice regulatory processes at the CAA.

The new panel, which will sit outside of the CAA will review complaints made by individuals about the process by which the CAA has made decisions that affect them.  It will be open to individuals whose cases meet a certain threshold if they remain unsatisfied following the CAA’s internal two-stage complaints processes.  Eligible complaints will cover licensing and certification decisions, such as those following an airspace infringement or the decision to suspend a licence or endorsement to an instructor or examiner.

The panel will consider whether the CAA correctly followed its processes and procedures in arriving at a decision. It will have the power to remit the case back to the CAA where it investigates and considers the CAA has not done this.

An important aspect of the UK and international aviation safety system is that the regulatory authority has the responsibility for safety-related decisions. Therefore, the CAA will remain the ultimate decision-maker.

Further information: