Train Customers across Great Britain will now benefit from real-time disruption videos that explain what’s happening, how services are affected, and what they should do next, making it easier to stay informed and travel with confidence during unexpected delays.
Visual Disruption Maps are part of the Smarter Information, Smarter Journeys programme, a cross-industry initiative involving Rail Delivery Group, Network Rail, and train operators that aims to deliver better and simpler customer information for those travelling on Great Britain’s railways.
These short real-time videos feature a presenter stood in front of a map of the rail network and are produced when services are affected by sudden events such as signal failures, infrastructure damage, or flooding. Each video explains what’s happened, the impact on services, and the next steps for travellers—all within 30 minutes of an incident being confirmed.
Videos will be regularly updated, available on National Rail Enquiries (NRE) website, app and social media, and will include subtitles and British Sign Language where possible to ensure accessibility remains at the heart of the project.
Further information: