If a bus operator taking part in the English National Concessionary Travel Scheme (ENCTS) believes that the level of reimbursement they receive from travel concession authorities is lower than it should be, they can appeal to the Secretary of State for Transport. They can also appeal against taking part in ENCTS.
The documents:
- guidance for bus operators on the appeals process
- a form to be used when making an appeal
The Department for Transport (DfT) appoints an independent decision-maker to determine appeals on behalf of the Secretary of State.
Forms are sent to both operators and travel concession authorities (TCAs).
The Mandatory Travel Concession (England) Regulations 2011 state in Regulation 25 that the Secretary of State for Transport may request the applicant operator, TCA or both to submit further documents. This may include the data form which should be completed in accordance with the department’s current guidance.
Further information:
https://www.gov.uk/government/publications/concessionary-bus-travel-applications-proforma